Estate agent popularity at all time low

It gives me great no pleasure to hear that the number of complaints against estate agents reached a record level last year. The only thing that surprises me is that, according to this BBC report, the ‘main grudges’ were bad manners and aggressive sales tactics. Why is it that the extortionate amount of their fees (over seven times what a solicitor charges for dealing with the sale conveyancing) doesn’t cause the biggest number of complaints?

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